RELATIONS TRANSLATES INTO CASH
Know your customers and make them come back to buy more
Customer Satisfaction Survey (CSS)
A customer survey gives you an answer to the following questions:
How satisfied and loyal are your customers?
What is the reason for their answers?
Which parameters creates the current customer loyalty?
What would give the largest improvement in customer loyalty?
What is it exactly that the customers appreciate?
Why does the customer chose to buy from you?
How do you increase your sales?
We have a large experience in carrying out customer analyses, and we can document results on behalf of our customers.
We can give you the answer to how satisfaction and loyalty is increased – in precisely your company.
Our approach and state-of-the-art methods secure thorough analysis, unique compared to traditional ways of carrying out customers surveys.
A strong relation to the customers is key to future economical results.
“A happy customer will tell 3 other people, a very unhappy customer will tell 9 other people” – there is money to be made in creating loyal customers.