BOOST YOUR RETENTION

AND GROWTH ENGINE

Grow your business by turning insights into change.
Create a culture of winning where dedicated employees every day is putting the customer first.

+45 61 70 66 11



FACTFACTORY HELPS BUSINESSES CREATE GROWTH

Strengthen the customer relation and create growth through insights – Prevent churn and gain new customers through recommendations. Leadership is the key to growth – work enjoyment and dedicated employees is the prerequisite for giving the customers good experiences.

FACTFACTORY IS COOPERATING WITH CUSTOMERGAUGE

We are a certified partner, and are distributing the worlds best tool for measuring Net Promoter Score (NPS), in the Nordic region.

icon2      Customer Satisfaction Survey

BEST-IN-CLASS businesses have a very high share of customers, who would recommend the business to others. A strong relation to the customer is crucial for economic performance.

Our approach and new methods ensures deep insights from your customer survey. We will lead the way to loyal customers and growth.

 ess (1)   Employee Satisfaction Survey

Businesses with dedicated employees experience less days of sickness, lower employee turnover, higher productivity and efficiency – it even gives more loyal customers!

Our surveys give a solid foundation for more work enjoyment and dedication among your employees.

icon3      MARKET ANALYSIS

How do you perform on visibility, reputation, customer satisfaction, customer loyalty and more compared to competitors? Gain an overview of the market and your potential for growth.

Our markets analysis leads the way to strategic change.

nps  NET PROMOTER SCORE

A simple tool for real time measuring, understanding and improving the customer experience. Only a question of the willingness to recommend as well as the reason for the customers answer.

A system that helps you retain customers. Our NPS solution is “NPS done right”.

icon4     360° LEADERSHIP ASSESSMENT

Skilled leaders – in regard to both personal and professional competencies – has more dedicated employees.

Our 360° leadership surveys show the leader’s potential for improvement and makes planning individual development easy.

ccs     Corporate Communication Survey

Internal communication is a difficult discipline – that is why we have developed a brand new method for measuring how the employees experience the internal communication medias – employee magazine and intranet.

Boost the internal communication through insight.

PANEL – INSIGHTS ON CONSUMERS AND MARKET

FactFactory has its own consumer panel
for market research and customer surveys.

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WE ARE WITH YOU ALL THE WAY

Our immersion into the specific features of the customers business, our quality and diligence, as well as the ability to think in new solutions – is what our customers notice.
We analyze with internationally recognized methods, and communicate the results in ways that makes it easy to convert efforts into the desired changes.

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